Privacy Policy1. Introduction We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, use our services, or engage with us in other ways. 2. Information We Collect - Personal Information: We may collect personal information such as your name, email address, phone number, and shipping/billing address when you use our services. - Order Information: Details about the products you send to our centre for preparation, including quantities and specific requests. - Technical Information: Information about your interactions with our website, including IP address, browser type, referring/exit pages, and operating system. - Payment Information: Payment details, including credit/debit card numbers and other related information, collected via our secure payment processor. 3. How We Use Your Information - Service Delivery: To process and fulfil your orders and manage your inventory. - Communication: To communicate with you regarding your orders, account, and feedback. - Improvement: To improve our website, services, and customer experience. - Legal Compliance: To comply with applicable laws, regulations, and requests from authorities. 4. Marketing Communications With your express consent, we may use your personal information to send you marketing communications about our services, promotions, and updates. You can opt in to receive these communications by using our contact forms or by booking an appointment through our Calendly form. - Opt-In: You have the option to electronically consent to receive marketing emails from us. - Opt-Out: You can opt-out of receiving these communications at any time by clicking the unsubscribe link in any email, replying to an email asking to be unsubscribed or by contacting us directly by the options listed below. 5. Information Sharing - Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services. - Legal Requirements: We may disclose your information to comply with legal obligations or to protect the rights and safety of our company, clients, or others. 6. Data Security We have implemented appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. 7. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. 8. Your Rights You have rights regarding your personal information, including the right to access, correct, or delete your data. You can also object to or restrict the processing of your data. To exercise these rights, please contact us using the contact information below. 9. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website and updating the effective date. 10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Express Prep Ltd A: Kington Park, Grittleton, Chippenham SN15 5PZ Email: [email protected] Phone: 01249 698035 By using our services, you acknowledge that you have read and understand this Privacy Policy. |
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